Return Policy

Return & Refund Policy

Effective Date: 18 April 2026

At Aeonrix, we want you to feel confident with every purchase. If something isn’t right, we’re here to help. This policy outlines our return, refund, and exchange process in a clear and fair manner.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • The item must not be damaged due to misuse or improper handling

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these criteria.

2. Return Timeframe

  • You may request a return within [X DAYS] of receiving your order

  • Return requests made after this period may not be accepted

To initiate a return, please contact us at rajaschitre2011@gmail.com with your order details.

3. Refund Process & Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • If approved, your refund will be processed within [REFUND PROCESSING TIME]

  • Refunds will be issued to your original payment method

Please note:

  • It may take additional time for your bank or payment provider to reflect the refund

  • Shipping charges are non-refundable unless the return is due to our error

4. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items

  • If you wish to exchange a product for a different size or variant, contact us at rajaschitre2011@gmail.com

  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 of delivery

  • Share clear photos/videos of the issue for verification

  • Once confirmed, we will offer a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-returnable”

  • Used or damaged products (not due to our fault)

  • Personal use items (if applicable for hygiene reasons)

  • Gift cards or promotional items

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong product was delivered

  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments

8. Cancellation Policy

  • Orders can be canceled before they are shipped

  • Once shipped, cancellations are not possible and the return process must be followed

9. Contact Us

For any return, refund, or exchange queries:

Aeonrix
Email: rajaschitre2011@gmail.com

We are committed to making your experience with Aeonrix smooth, fair, and reliable. Your satisfaction is important to us, and we’re always here to assist you.